SHIPPING
If selecting UPS or USPS shipping, PROBOTIX reserves the right to ship using a comparable service with FEDEX UPS or DHL. We will NOT ship anything postal service if UPS is selected.
The Comet/Meteor/Asteroid/Nebula class machines must ship freight (see FREIGHT SHIPPING terms below).
V90MK2 machines ship parcel at 100lbs and two boxes and therefore cannot be shipped via USPS. They will ship UPS or FEDEX.
Stepper motor driver kits with the ready-to-run option may take 7-10 days to build.
Comets, Asteroids, Meteors, and Nebulas usually take two weeks to build.
We test every product we send it out. Most orders are shipped within 24 - 48 hours.
High volume and seasonality may cause delays in shipping, but know that we are moving as fast as we can. Orders received on the weekends or Holidays will be shipped on the next business day, which is usually Monday. In order to keep our prices low, we are a just-in-time manufacturer. We do everything we can to get your machine built in the planned time, but sometimes delays from our suppliers and other issues (weather, human resources, illness, supply chain, etc) can cause these build times to be delayed.
Manufacturing, lead times, and delivery are the same for every customer regardless if the application is industrial, commercial, or hobby. If you commit yourself to a delivery time for a product for one of your customers that is dependent upon use of our machine, you can not hold our feet to the fire when something doesn't go as planned causing a delay in the delivery timing or operation of your machine. Especially in business, it it wise to plan for the unexpected and never commit to things that are beyond your control. You should allow ample time to make sure you have the machine in your hands, and that you are familiar with the use of the machine and the software before you ever make commitments to your customers. If you require expedited service, support, replacement, or delivery beyond the scope of these terms and conditions - contact a PROBOTIX representative and inquire about purchasing a Service Agreement.
SHIPPING USA
Domestic small package shipping is handled by UPS FEDEX or USPS. PROBOTIX reserves the right to ship via any carrier, but will prefer to ship via the selected method. Any additional fees incurred by using a different carrier or method will be paid for by PROBOTIX unless customer requests a shipping upgrade after the sale. If you choose an expedited shipping method such as UPS overnight, and another carrier is used we will make every effort to choose comparable services. PROBOTIX does not make any guarantee on shipping transit times posted on the website. Transit is beyond our control as times are calculated from the carrier and not always accurate. The website calculates the shipping charges automatically. You can see the shipping fees and service options in the first step of the checkout process.
All products shipped from Fort Walton Beach, Florida. Typical UPS Ground transit times:
SHIPPING INTERNATIONAL
International orders are shipped by your choice of either UPS or USPS. PROBOTIX reserves the right to ship via any carrier, but will make every effort to ship via the selected method. If you choose an expedited shipping method such as UPS overnight, and another carrier is used we will make every effort to choose overnight services. We will contact the buyer if a reasonable alternative in terms of cost, quality, or transit times is not available. If PROBOTIX does not make any guarantee on shipping transit times posted on the website. Transit is beyond our control as times are calculated from the carrier and not always accurate. The website calculates the shipping charges automatically. You can see the shipping fee in the first step of the checkout process. A documentation and administration fee is built in to your shipping calculation.
UPS carries your package from end-to-end and delivery is usually 3-5 days, but note UPS may have additional customs fees for importing dependent upon your country.
USPS only handles the package until it reaches the destination country. From there it must go through customs and is handled by your local postal service. Lost or damaged packages cannot be reported for 45 days and no later than 6 months from the date of shipping.
Charges for brokerage and duty/tariffs (assessed by your government) will be collected at the time of delivery - COD (we cannot give any estimates for these charges). These additional charges can often be higher than the value of the ordered merchandise.
Due to custom restrictions, products CANNOT be returned from outside the USA.
Unfortunately, we cannot guarantee delivery dates. If merchandise is held in Customs or if your postal service is slow to deliver, we have no control of this.
Large fully assembled precision machines can only ship freight. The shopping cart can calculate freight shipping for most domestic US orders which includes crating and insurance
The shopping cart cannot calculate freight shipping for certain destinations. If you are presented with FOB Origin shipping, it means sitting on our dock waiting to be picked up. We will then contact you to make shipping arrangements. If you want to prepay for freight shipping, then you need to place the order by telephone or attain a quote via phone or email and we will send you a custom freight link to add to your order.
FOB Origin (for most international destinations) indicates it is the buyers responsibility to arrange freight. PROBOTIX will provide the weight, dimensions, and pick-up date/time for you to obtain freight services, and your freight carrier should provide all shipping documents, custom forms, and Bill of Lading to PROBOTIX for inclusion on your freight. We will make every effort to provide all information requested by the freight carrier or customs broker, however cannot make guarantees as we have no control over a 3rd party freight courier. The buyer and/or buyers freight carrier is responsible for any shipping claims for lost, delayed, or damaged freight as well as the integrity of all shipping and customs documentation.
PROBOTIX™ reserves the right to charge a $120 crating fee for anyone using their own freight carrier
If you are in the US, Canada, or Mexico, PROBOTIX can provide a freight quote for using our freight carrier. For freight shipping we will contact you after your order to arrange and collect the fee, or you can call us Monday - Friday between 8am and 5pm Central Time at +1 (309) 691-2643, or email us, to add your custom freight fee before you checkout. This method is FOB Destination so PROBOTIX is responsible for the delivery of your machine end-to-end from our dock to your door. With our freight services, we prepare all shipping and customs documentation and clearances and can offer guaranteed and expedited delivery.
A documentation and administration fee is built in to your shipping calculation for using our freight (FOB Destination) as PROBOTIX then handles services, paperwork, forms, delivery dates, charges, and damage claims.
INTERNATIONAL FREIGHT SHIPPING
The buyer is responsible to procure a freight courier and customs broker in their country to handle payment of the customs duties, taxes, and other fees. The buyer is responsible for providing to PROBOTIX all international shipping documents required by the customs brokerage for import to their country.
The best method is for the buyer to contact a local freight courier office in the destination country to arrange freight pickup and have them recommend a customs broker. Typically large international carriers like DHL have a branch setup for handling customs within their organization to streamline the process.
To get a freight quote, you will need to provide the following details about the freight to your carrier:
- Weight 500lbs
- Freight Class 92.5
- Destination Address
- Pickup USA 61615
- Dimensions:76" x 49" x 30"
- HS Tariff Code: 8465.10.0025 CNC Machine
- Country of Origin: USA
- 1 Crate
Your customs broker will need to know the country of origin (USA) and the invoice amount. Once the order is placed, PROBOTIX can provide you a pickup date/time and any variations on the standard freight metrics.
Due to custom restrictions, products CANNOT be returned from outside the USA. A $120 crating fee will apply.