Terms & Conditions
Last Updated: Feb 16th, 2011
PAYMENT
We accept payments via Credit Card, PayPal, personal checks, or money orders. PayPal account payments or credit card payments are processed immediately. Personal checks and money orders must clear before your order will be processed. PayPal eCheck Payments must be cleared from the sender's account before your order will be processed. It usually takes 4 business days for PayPal eCheck Payments to clear. You will receive a notification from us as soon as your order is processed. We can not be responsible for glitches in the PayPal processing system.
When paying by Credit Card, our website holds your credit card info in memory for only a few seconds to pass the information through a secure payment gateway. Once the response is returned from the payment gateway, the web server erases your crecit card info from memory forever. We do not store your credit card info. We feel that this is the best policy to protect your credit card data, but it means that we have to process the payment at the time the order is placed, rather than at the time the order ships.
SHIPPING USA
Domestic shipping is handled by by your choice of either UPS or USPS. The website calculates the shipping charges automatically. You can see the shipping fee in the first step of the checkout process.
We test every product we send it out. Most orders are shipped within 24 - 48 hours. High volume and seasonality may cause delays in shipping, but know that we are moving as fast as we can. Orders received on the weekends or Holidays will be shipped on the next business day, which is usually Monday.
FireBall V90 kits and stepper motor driver kits with the ready-to-run option take 7 to 10 days to process because each one is custom assembled to order.
Typical Time in transit for UPS Ground shipping from Peoria, Illinois:
SHIPPING INTERNATIONAL
International orders are shipped by your choice of either UPS or USPS. The website calculates the shipping charges automatically. You can see the shipping fee in the first step of the checkout process.
UPS carries your package from end-to-end and delivery is usually only 3 days.
USPS only handles the package until it reaches the destination country. From there it must go through customs and is handled by your local postal service. Lost or damaged packages cannot be reported for 45 days and no later than 6 months from the date of shipping.
A documentation and administration fee is built in to your shipping calculation.
Charges for brokerage and duty/tariffs (assessed by your government) will be collected at the time of delivery - COD (we cannot give any estimates for these charges). These additional charges can often be higher than the value of the ordered merchandise.
Due to custom restrictions, products CANNOT be returned from outside the USA.
Unfortunately, we cannot guarantee delivery dates. If merchandise is held in Customs or if your postal service is slow to deliver, we have no control of this.
TECHNICAL SUPPORT
Does support come with your product? Yes. We would rather have your ask us questions before you hook something up wrong and we have to repair it.
Technical support is available on all PROBOTIX™ products. For technical support , please email: support@probotix.com or call (309) 691-2643. Your telephone call or email will be answered during regular business hours, Monday through Friday,8AM - 5PM CST. PLEASE LEAVE A MESSAGE IF NO ONE ANSWERS THE PHONE. We will call you back as soon as possible. Please have your product model number and a description of the problem ready before you call. If you purchased PROBOTIX™ products from a PROBOTIX™ dealer, you will need to contact the dealer you purchased it from and handle the return through them.
Please note that we have no dealers, right now, but you are welcome to inquire if you'd like to distribute our products.
Before calling us, know that we will be able to serve you more efficiently if you have the following information:
- The serial number and model number of the devices involved
- The installation procedure that you used
- A list of concise symptoms
- A list of operating procedures and conditions that you were using when the problem arose
- List of other devices connected to the system and a description of those connections
- List of other electrical connections on the same circuit in the room
DISCLAIMER
PROBOTIX™ reserves the right to make changes without further notice to any of our products.
PROBOTIX™ makes no warranty, representation or guarantee regarding the suitability of its products for any particular purpose, nor does PROBOTIX™ assume any liability arising out of the application or use of any product or circuit, and specifically disclaims any and all liability, including without limitation special, consequential or incidental damages.
PROBOTIX™ products are not designed, intended, or authorized for use as components in systems intended for surgical implant into the body, or other applications intended to support or sustain life, or for any other application in which the failure of the PROBOTIX™ product could create a situation where personal injury or death may occur. Should Buyer purchase or use PROBOTIX™ products for any such unintended or unauthorized application, Buyer shall indemnify and hold PROBOTIX™ and its officers, employees, subsidiaries, affiliates, and distributors harmless against all claims, costs, damages, and expenses, and reasonable attorney fees arising out of, directly or indirectly, any claim of personal injury or death associated with such unintended or unauthorized use, even if such claim alleges that PROBOTIX™ was negligent regarding the design or manufacture of the part.
"Typical" parameters which may be provided in PROBOTIX™ data sheets and/or specifications can and do vary in different applications and actual performance may vary over time.
PROBOTIX™ warrants that all our products will be free from defects, under normal use, in materials and workmanship for a period of 90 days. Within this warranty period, PROBOTIX™ shall, at its discretion, repair or replace, free of charge, any equipment covered by this warranty which is returned, shipping charges prepaid, within 90 days from date of invoice, and which upon examination proves to be defective in material or workmanship and not caused by accident, misuse, neglect, alteration, improper installation, or improper testing.
All PROBOTIX™ products are covered by a manufacturers warranty against faulty workmanship and materials, valid for 90 days from the date of original purchase. All products returned under warranty must be returned in their original packaging. Prior to installation, the equipment referred to in this document must be stored in a clean, dry environment, in accordance with any instructions given. Periodic checks must be made on the equipment's condition.
The provisions of this warranty are the sole obligations of PROBOTIX™ and excludes all other warranties expressed or implied. In no event shall PROBOTIX™ be liable for incidental or consequential damages or for delay in performance of this warranty.
Computer Warranty
Consult the manufacturers of computers and peripheral devices (for example, printers, monitors, disk drives) used in conjunction with PROBOTIX™ devices and software for information about warranties. The warranties on computers and peripheral devices are those provided by the manufacturer. PROBOTIX™ offers no additional warranties.
Warranty Repair
PROBOTIX™ devices covered under warranty will be repaired or replaced and returned to you at no charge. If you have any questions about applicability, please contact the PROBOTIX™ Customer Service Department or your PROBOTIX™ representative.
Non-Warranty Repair
For out-of-warranty repairs, contact your PROBOTIX™ representative or the PROBOTIX™ Customer Service Department. A customer service representative will discuss service options with you and can assist in making arrangements to return the device, if necessary. The warranty is invalidated by:
- Operating the device in a manner it was not intended for.
- Operating the device outside of its design specification.
- Performing unauthorized disassembly, maintenance or modifications on the device.
Returns
You can return your merchandise in unused, resalable condition within 30 days of purchase. A 15% restocking fee will be deducted from your refund. Shipping fees are non-refundable. Any missing parts or accessories will be deducted from the refund.
Return Procedure
If you are in the United States, contact the PROBOTIX™ Customer Service Department to obtain a Return Merchandise Authorization (RMA) number. An RMA number MUST be obtained before returning a device. We cannot accept returned merchandise without an RMA Number.
To Return a Device
- Carefully pack the item to prevent damage in transit. Check with PROBOTIX™ regarding proper method of shipment. No responsibility is assumed by PROBOTIX™ for damage caused by improperly packaged products. Indicate the RMA number on the carton or on the packing slip.
- Always insure for the replacement value of the item.
- Include a description of symptoms, your name, return address, phone number and purchase order to cover repair costs, return and shipping charges, if your institution requires it.
Ship to:
PROBOTIX™
Attention: Customer Service (RMA number)
8800-B N. Industrial Rd.,
Peoria, IL 61615Due to custom restrictions, products CANNOT be returned from outside the USA.
Trademarks & Copyrights
PROBOTIX™, the PROBOTIX™ logo, our electronic circuit designs, and the colored motor system are trademarks of SR Robotics, Inc. All rights reserved. All text, images, diagrams, etc on this website are Copyright © SR Robotics, Inc. dba PROBOTIX™.
Customer Feedback
It is always helpful to have detailed and accurate information about any problems encountered by customers. We welcome comments or suggestions about any aspect of the equipment and instruction handbooks.
We are constantly looking to improve our products. We also like to know how our products are being used. Send us pictures of your projects!
*These terms and warranty provisions are subject to change without notice.
